Nexen Tire USA Warranty Information

About the limited warranties

This limited warranty only applies to the original purchaser of any new tire manufactured by Nexen Tire Corp. and has been used only on the vehicle on which it was originally installed in non-commercial service if the tire becomes unserviceable for conditions.
This warranty applies to tires made on or after November 1st, 2007 (DOT4407) for North America (USA and Canada) only. Tires claimed before that dated are subjected to previous published warranty.

What is the adjustment policy & for how long?

Limited Warranty coverage is for a maximum period of 72 months from date of manufacture.
Any tire manufactured by Nexen tire is warranted with free replacement against defects in material and workmanship for the initial warranty period which is the first 2/32" of original usable tread or within 12 months from the period of purchase.
(the cost of mounting, balancing and any other service charges including applicable taxes are required to be paid by the owner.)
After the ‘Free Replacement Policy' expires and the tire is still within 72 months from date of manufacture, amount of credit will be determined by the percentage of original tread depth remaining on the tire.

What is not covered by this limited warranty

Ride complaints after the first 2/32" of tread wear or replacement of 3 or more tires from the same vehicle will not be accepted.
Road hazards injury (e.g. cuts, snags, punctures or tire repair, bruises, impact breaks, etc.)
Premature or irregular wear due to vehicle mechanical deficiencies or failure to rotate the tires at recommended intervals.
Tires on any vehicle registered and normally operated outside the United States of America or Canada.
Tire transferred from the vehicle on which they were originally installed.
Damage from incorrect mounting or dismounting of the tire, incorrect tire size application, water or other material trapped inside the tire during mounting or failure to balance the tires.
Damage from incorrect inflation, overloading, fire, theft, defective vehicle mechanical conditions.
Racing & off road use and Misapplication.
Ozone or weather cracking on tires after 4 years from the date of manufacture.
Any tires worn beyond the wear indicators. (less than 2/32" remaining tread depth)
Accident, fire, chemical corrosion, tire alteration or vandalism.
Tire which removed D.O.T. identification number and/or brand name intentionally.
Loss of Time or use, inconvenience or any incidental or consequential damage.

To make a claim under this limited warranty

Present your tires, the original copy of warranty to an authorized Nexen dealer.
Complete and sign the Nexen Claim Adjustment form provided by the dealer, keep a copy for your records and leave the tire with the dealer for warranty processing.
Warranty adjustment will be determined based on the warranty that was in effect when the tire was purchased, as verified by the original purchase invoice

Road hazard warranty for N7000

Nexen covers new Nexen brand N7000 for free replacement with a comparable Nexen brand tire, If the tire is unusable due to non- repairable road hazard during the first 2/32 of original tread depth worn or within 12 months from the date of purchase,. Taxes and service charges are not included.

Not Applicable / Not Valid Cases For Road Hazard Warranty

After 2 / 32 inch of usable tread depth
Original Equipment tires
Repairable tires
After 12 month from the date of purchase

Treadwear- mileage warranty

Some Nexen passenger tires are covered by a manufacturer's limited Warranty for treadwear. These tires have mileage coverage as follows:
In order to take advantage of mileage warranty, you must submit tire rotation card which proves that all tires are rotated at least every 6000 miles.

If the tires are worn out evenly across the tread down to the tread wear indicators (2/32" or 1.6mm) before the warranty miles under the normal passenger use, the replacement price will be prorated based on percentages of the warranted miles for unused service toward the purchase of same tires.
You are the original purchaser of the tires and have a copy of the original invoice.
The tires must be perfectly mounted and balanced at the time of purchase.
The tires have been rotated and inspected by a participating Nexen tire dealer Every 6,000 miles(9,500 Km) and the attached Mounting and Rotation Service Record has been fully completed and signed
This warranty is not applicable for the tires have become unserviceable due to a condition listed under "What is not covered" by this limited warranty.

Owner's obligation

At the time of purchase, the tires must be properly installed with proper air pressure and the wheels balanced, Every 6,000 miles, the tires must be rotated under the proper air pressure and the wheel alignment checked
Any tire to be adjusted must be presented to an authorized Nexen dealer.
You must pay service charge relating to mounting, balancing, and any other service charges including applicable taxes.
Submit or present a copy of the original purchasing receipt. 8. Nexen dealer's obligation
Authorized Nexen dealer must submit claim adjustment form with D.O.T. strip &certain Photos showing tread area as well as damage area to Nexentire America Inc. to validate the claim.
VIN(Vehicle Identification Number)or driver license plate must be written in form in case of submitting more than 3 claim tires per vehicle.