OE Account Manager

Overview

An OE Account Manager is in charge of selling manufactured products to designated buying clients. OE stands for Original Equipment.

Summary

1. An OE Account Manager is responsible for discussing with clients assigned product prerequisites and alterations or adjustments.

2. An OE Account Manager is responsible for expanding the business by acquiring new accounts.

3. OE Account Manager is expected to maintain good relationship with existing assigned clients and should continue to advise and offer them better products and services to increase sales growth.

4. OE Account Manager is responsible for driving all efforts in hitting the sales target to be able to obtain the desired profit. Additionally, the OE Account Manager responsible for creating and formulating plans to continually achieve sales growth.

5. OE Account Manager is responsible for devising sales plans and strategies to be able to ascertain hitting the sales goals of the company.

6. OE Account Manager is responsible for assessment and appraisal of sales methods and systems in terms of augmenting company sales goals.

7. Responsible for formally presenting suggestions and recommendations to clients in terms of service improvements and advancements to develop customer satisfaction and to ensure future business relationships with the customers

8. Ensure that Business Travel Plan has to be reviewed under immediate supervisor, and if there is any change over the original plan, it should be reported to the related parties in a timely manner.

9. Ensure that Expense Reports are correct, reported in a timely manner and all costs incurred should be for necessary business expenses

10. Provide the Chief Branch Manager with bi-weekly update reports.

11. Special projects as assigned.

Responsibilities

1. Empowered to make decisions with approval of Chief Branch Manager

2. Authority to make cross functional decisions with the approval of Chief Branch Manager in partnership with peers of other functions.

Qualifications

1. Knowledge, Skills, and Abilities:

2. Proven leadership skills.

3. Supervisory or management experience, preferably of a sales staff.

4. Working knowledge of Tire Industry sales market segments within an assigned sales territory.

5. Demonstrated record of achievement in a prior sales position.

6. Strong closing skills. Prior attendance at formal sales training courses a plus.

7. Proven oral, written, telephone and presentation skills. Strong interpersonal skills.

8. Ability to learn and retain product specific information and utilize to position the features and benefits to customers.

9. Computer literate with knowledge of all Microsoft Office Applications especially Excel and Power Point, etc.

Salary Range

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Demand Planner

Overview

In this role, you will have the responsibility to participate in the forecasting cycle and oversee the tactical forecasting process.

Summary

As a member of a highly collaborative, cross-functional team, you will work to develop and implement focused supply chain strategies which support business growth and profitability objectives, including customer satisfaction. You will advance and implement strategies throughout each stage of the product lifecycle, including new product launch planning and execution, inventory and obsolescence management, product rationalization, and performance monitoring.

Responsibilities

1. Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of the demand planning function.

2. Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast accuracy.

3. Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.

4. Interact with sales, marketing, and commercial finance to understand demand forecast drivers.

5. Utilize a collaborative and consensus approach by working with Sales, Marketing and Customer Finance to obtain and ensure that current and accurate information is used for demand forecasts.

6. Use and maintain the Demand Planning software (SAP) as the primary forecasting system tool.

7. Provide input to the Supply Management team to develop inventory strategies on existing items, new products, and product phase-outs.

8. Closely coordinate and communicate customer action plans with supply planning

9. Active involvement on definition of annual operating plan sales forecast and asset loading.

Qualifications

Qualifications/Competencies/Position Requirements:

• Korean Speaking (highly preferred)
• Strong written and verbal communication skills with a proven ability to understand key concepts and communicate with business stakeholders
• Strong organizational skills with the ability to perform under pressure and manage multiple priorities with competing demands
• Strong analytical, data processing and problem-solving skills
• Data gathering and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs
• Proficient in Microsoft Office: Excel and PowerPoint
• Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of financial and operational impacts
• Experience building relationships with key internal and external customers based on trust and confidence
• Ability to report/communicate technical data to a non-technical audience
• Ability to communicate, partner with, and influence team members
• Collaborative work style; customer-focused
• Assisting in the improvement of demand forecasting accuracy for internal and external customers, including determining the appropriate algorithm for statistical forecasts.
• Analyzing internal demand stream information and categorizing according to demand patterns.
• Supporting the monthly Integrated Business Planning cycle by facilitating monthly demand reviews for all assigned product families.
• Reviewing historical sales trends, researching demand drivers, comparing & refining forecast models, summarizing data, validating and evaluating forecast results.
• Using, understanding and maintaining cross-functional linkages within the organization’s demand planning software. (SAP or other ERP system)

Education and Experience:

1. Bachelors Degree Required

2. Supply Chain background/experience preferred, Knowledge of finance, sales, marketing, and other supply chain functions

3. Preferred experience with SAP demand planning software’

4. Experience in forecasting and mathematical trend analysis.

Salary Range

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Logistics Process Manager- Ontario, CA

Overview

The primary roles and responsibilities are to provide accurate reporting and accountability of overall logistics process and necessary documentation/ data management process within the division. 

Summary

This includes import cost management, logistics process (import data flow; analysis) management, communicating with over-seas contacts, logistics planning, and logistics statistics data management.

Responsibilities

1. Coordinate, monitor, and organize logistics data management (providing data analysis in report format), import cost review, and logistics plan to assist SCM Director.

2. Ensure premises, assets, and communication ways are used effectively

3. Utilizing logistics IT module (SAP, WMS, etc.) to optimize shipping and transport procedures

4. Organize and manage operation related data with logistics venders - according to availabilities and requirements.

5. Data management of logistics process including import logistics costs to improve efficiency.

6. Communication with venders, customers, etc. to achieve profitable deals and mutual satisfaction

7. Plan and track the inventory upon the communication with over-sea and local venders (freight forwarder/ customs broker) in accordance with logistics needs for all sales made and activities (process of direct container delivery and inventory accumulation process)

8. Track and monitor accurate logs of logistics activity.

9. Monitor and review the logistics process and its related extra cost to be efficient upon the direction and goal of department and company.

10. Prepare accurate reports for the SCM Director

Qualifications

Qualifications/Competencies/Position Requirements:

1. Bilingual: English and Korean

2. Proven experience as a logistics specialist

2. Experience in customer service and administration

3. Knowledge of import logistics process and regulations and ISO requirement, if applicable

4. Ability to work with little supervision and track multiple processes.

5. Computer savvy with a working knowledge of logistics software (ERP); high proficiency on MS Excel / MS power point required

6. Capability to take business trips upon the need of business process

7. Outstanding organizational and coordination abilities

8. Excellent communication and interpersonal skills

Salary Range

Employment Type

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OE Tire Development Engineer/Automotive Engineer

Overview

Position Objectives:

• Lead OE Tire Development projects
• Manage all project activities to develop and release tires that meet OE customer targets and timing
• Interface with Detroit office and OE customers on all technical issues

Summary

Remote in Detriot, MI or In Office in Richfield, OH

Responsibilities

Position Responsibilities:

• Tire profile, compound, and construction design and validation to meet competitive program targets (40%)
• Manage program development schedule to meet PPAP and launch dates (30%)
• Prepare and attend design reviews and customer meetings (20%)
• Research and report OE market trends and business opportunities (10%)

Qualifications

Position Requirements:

• Education/Degree- Bachelor's degree in Engineering or Technology (4-year)
• Work Experience- 1+ years experience in Tire Development
• Skills- Self direction, organization, communication, computer
• Travel- 10%

Salary Range

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Client Care Specialist

Overview

Position Overview:

A Client Care Specialist’s job entails selling or introducing new company tire products or services to established clients. The customers communicate with a Client Care Specialist to request for orders, quotations, and lead times by fax, telephone, or email. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing. A Client Care Specialist handles the project execution actions and overall coordination between Logistics and Outside Sales department.

Summary

Education and Experience:

1. 2 years minimum experience in Customer Service or Sales related position preferred

2. Effective interpersonal and proven customer service skills

3. Strong ability to communicate effectively both in writing and orally

4. Good marketing, persuasion, and problem-solving skills

5. Proven time management, organization, and time management skills, as well as exceptional ability to work effective within a team setting

6. Ability to display professionalism, maintain quality focus, and pay attention to detail

7. Strong ability to work with computers and the necessary applications, including Microsoft Excel, Word, etc.

8. Technical knowledge of tire production and repair technology is a must

Working Hours:

Monday through Friday 8:00am – 5:00pm this includes a 1 hour lunch break

Working Environment:

Work is performed in a professional office environment

Tools and Equipment Used:

Desktop computer, e-mail, copier, fax, phone, and other standard office equipment

Job Type: Full-time

Salary: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

Masks are required in our facility unless you are alone at your work station/office.

Ability to commute/relocate:

• Richfield, OH 44286: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Responsibilities

Essential Duties and Responsibilities:

1. Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.

2. Identifying decision makers amongst the targeted tire leads in order to start sales process.

3. Cooperating with the Director of Customer Service to determine essential strategic approaches for sales.

4. Maintaining and expanding the database of prospects of the organization.

5. Outbound and inbound account management.

6. Supporting the reseller communication channel throughout the sales interval.

7. Attending sales group meetings concerning sales targets or forecasts, reporting on market situation w/ Regional Sales Directors, as needed.

8. Handling cancellations or changes in sales order and communicating the changes with the related departments.

9. Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.

10. Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.

11. Capturing of accurate and complete information from customers

Qualifications

Qualifications/Competencies/Position Requirements:

1. Able to work in fast-paced, self-directed entrepreneurial environment.

2. Exceptional verbal and written communication skills.

3. Excellent telephone sales personality skills.

4. Should be expert in CRM software solutions.

5. Excellent time management skills.

6. Highly energetic and self-starter.

7. Decision-making, problem resolution and creative thinking skills.

8. Able to multi-task the activities with shifting priorities.

9. Should be honest, assertive and systematic.

10. Computer literate with knowledge of all Microsoft Office applications, especially Excel and Power Point, etc., Excellent Excel skills - preferred

Salary Range

Employment Type

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Client Care Specialist

Overview

Position Overview:

A Client Care Specialist’s job entails selling or introducing new company tire products or services to established clients. The customers communicate with a Client Care Specialist to request for orders, quotations, and lead times by fax, telephone, or email. The primary duty involves tracking and following up on the leads, the organization generates based on web marketing. A Client Care Specialist handles the project execution actions and overall coordination between Logistics and Outside Sales department.

Summary

Education and Experience:

1. 2 years minimum experience in Customer Service or Sales related position preferred

2. Effective interpersonal and proven customer service skills

3. Strong ability to communicate effectively both in writing and orally

4. Good marketing, persuasion, and problem-solving skills

5. Proven time management, organization, and time management skills, as well as exceptional ability to work effective within a team setting

6. Ability to display professionalism, maintain quality focus, and pay attention to detail

7. Strong ability to work with computers and the necessary applications, including Microsoft Excel, Word, etc.

8. Technical knowledge of tire production and repair technology is a must

Working Hours:

Monday through Friday 8:00am – 5:00pm this includes a 1 hour lunch break

Working Environment:

Work is performed in a professional office environment

Tools and Equipment Used:

Desktop computer, e-mail, copier, fax, phone, and other standard office equipment

Job Type: Full-time

Salary: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

Masks are required in our facility unless you are alone at your work station/office.

Ability to commute/relocate:

• Richfield, OH 44286: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Responsibilities

Essential Duties and Responsibilities:

1. Developing and accomplishing a region lead generation plan, meeting or exceeding monthly or annual targets.

2. Identifying decision makers amongst the targeted tire leads in order to start sales process.

3. Cooperating with the Director of Customer Service to determine essential strategic approaches for sales.

4. Maintaining and expanding the database of prospects of the organization.

5. Outbound and inbound account management.

6. Supporting the reseller communication channel throughout the sales interval.

7. Attending sales group meetings concerning sales targets or forecasts, reporting on market situation w/ Regional Sales Directors, as needed.

8. Handling cancellations or changes in sales order and communicating the changes with the related departments.

9. Collating and consolidating report on monthly sales performance per sales personnel, per product, per region or office, and per industry.

10. Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.

11. Capturing of accurate and complete information from customers

Qualifications

Qualifications/Competencies/Position Requirements:

1. Able to work in fast-paced, self-directed entrepreneurial environment.

2. Exceptional verbal and written communication skills.

3. Excellent telephone sales personality skills.

4. Should be expert in CRM software solutions.

5. Excellent time management skills.

6. Highly energetic and self-starter.

7. Decision-making, problem resolution and creative thinking skills.

8. Able to multi-task the activities with shifting priorities.

9. Should be honest, assertive and systematic.

10. Computer literate with knowledge of all Microsoft Office applications, especially Excel and Power Point, etc., Excellent Excel skills - preferred

Salary Range

Employment Type

Apply Online